Scalable HR Concierge with Digital Assistants to Enrich Employee Engagement

Oracle’s Open World last week reiterated Oracle’s commitment to building the best for its customers. This included taking the latest innovations in technology help HR teams reimagine people and talent processes to make work more human. This paves the way to build stronger teams faster, reduce employee turnover and enhance the employee experience.

Employee expectations continue to change faster than most organizations can evolve or invent experiences for and this constant flux requires HR teams to constantly innovate and adapt.

By continuing to integrate the latest in artificial intelligence and machine learning, organizations strive to simplify the complex and deliver the best possible employee experience.

A similar attempt was made by one of SOAIS’s customers. The customer is a 23000+ employee IT services organization, with a large portion of the employee base from the millennial generation and spread across 13 countries.

An employee engagement chatbot was introduced within the customer’s organization to process all queries from employees. However, the challenge was to decipher the employee request, route the query to the right source of information and present it back to the employee, before the wink of an eye. Since PeopleSoft was the central source of truth for all things HCM, customer’s CIO team was looking to leverage conversational platforms for employees to access their HR helpdesk or information requests from PeopleSoft.

An example of an employee query to the chatbot is to provide his real time leave balance. For those familiar with leave processing within PeopleSoft HCM, would be aware that Peoplesoft Absence forecast runs an extensive series of queries and processes to calculate the leave balance as on a specific date for a leave type, and is a time-consuming task in contrast to the highly interactive expectation of an Employee Chatbot.

The SOAIS dream team, at the customer site, was put to work – Designing a solution with the knowledge of the audience as well as the source system’s behavior, was a humongous task – Finally, after evaluation of many solutions proposed, a simple solution, that provided the employee with an immediate response as well as provided him with the details requested, was panned out.

The Solution:

The solution was made out to be as simple as it can get.

  1. The requests from the employee was received by the Chatbot and translated into a request that PeopleSoft can understand. In addition, an immediate response was sent to the employee from the chatbot that the details will be sent to him by email soon.
  2. PeopleSoft then processed the request and retrieved the information requested by the employee.
  3. The information was then emailed to the employee as soon as it was made available by PeopleSoft.

The customer was wowed by the solution – practical and simple in approach, yet highly effective in satisfying the employees’ request. This seamless solution proved to be very user-friendly and was well received by the employees. This intriguing solution is also an example of how to leverage technology to meet simple requests.

Contact us to know how you could benefit from SOAIS’ innovations just like the customer in this case study.

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SOAIS - Worksoft Newsletter

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Dear Default Value,
 

Welcome to SOAIS Newsletter of September 2021!

Continuous Testing with Remote Execution
 
The speed of innovation continues to increase, driving rapid and relentless change for today’s ever-evolving IT landscapes, creating greater risk as IT and business teams scramble to ensure timely delivery. How can your organization keep pace? Test more, worry less. With Worksoft’s Connective Automation Platform, you can easily build and maintain automated tests, accelerating testing time without losing scope or volume. You can schedule and execute remote, continuous tests to intercept defects sooner and prioritize remediation - without sacrificing your nights and weekends. Explore how continuous test automation and remote execution can empower your organization.

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Skip Costly Rework with Dynamic Change Resiliency​

Change resiliency is imperative in ever-evolving IT environments. Our patented object action framework streamlines change management by assigning object definitions to your shared assets. The same object may be used in a thousand automation steps, but it can be easily updated by making one simple change to the model definition. The change automatically propagates to every single instance where that object may have been used without a single line of code or manual human involvement. For more change readiness you can also engage our Impact Analysis for SAP to predict how changes in SAP transports will affect your business processes. 

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SOAIS Blog – Nuts and bolts of Certify Database Maintenance​

One of the key thing, which is often missed by the organizations, who have invested in using Worksoft Certify for automating their Business Process Validation initiatives, is implementing a Database Maintenance Plan. While the business and the test automation consultants get excited about the shiny new thing that they have got and start building the regression suite; planning and executing a database maintenance plan for most of the customers gets pushed down the priority list. However, since all the test assets in Certify are stored in a Database, a robust database maintenance plan is very important to maintain smooth operation of Certify with acceptable performance criteria. The customers usually start facing issues once they have built significant number of Certify processes which they have started executing on regular basis. Such executions add a lot of data to the tables storing results data and increase the overall size of the Certify database.

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Worksoft Blog – Process Intelligence: A Multi-Dimensional Approach

The ability to extract process knowledge has become easier through the years. Technology has evolved to the point where we can deploy capabilities that connect at multiple levels to extract different types of process insight. In the past, organizations were forced to spend enormous energy extracting data manually from different applications and databases. Then, they would have to use things like spreadsheets to transform the data and convert it into meaningful information. 

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