Oracle Cloud Support Services

Your Trusted Partner for Oracle Cloud Support

With deep Oracle Cloud expertise and domain knowledge, SOAIS has pioneered Rapid Implementations with Pre-Built Configuration Templates, Automated Regression Tests, Data Upload Accelerators & Integration Frameworks.

Oracle Cloud Support: HCM | ERP | EPM | CX | SCM

We provide world class Support Services to our Oracle Cloud Customers in most cost-effective manner using our Shared Services Model. With our deep expertise and domain knowledge, we are committed towards success of all our customers.

Our Shared Services Team consists of Oracle Certified Consultants experienced across all modules in Oracle Cloud. Once given the responsibility, our team enables the customer to move to a steady state very rapidly.


Shared Services Benefits

Oracle Cloud SaaS Application Support Pricing options (HCM, ERP, CX)


Support Fee*: $2499/mo
  • Support service from Shared pool
  • Tasks based on customer tickets
  • Service via Email & Ticketing Portal
  • Support coverage: Monday to Friday in customer business hours
  • Response SLA: 4 working hours
  • Scope Inclusions listed below
  • Excludes Payroll Support and Full module implementation


Support Fee*: $4799/mo
  • Includes all STANDARD options
  • Flexible Support Coverage window (pre-fixed 8 hours per day)
  • Response SLA: 2 working hours
  • Includes Payroll Support or new Module Implementation
  • Max carry forward of 40 hours to next month


Support Fee*: $4799/mo
  • Contact SOAIS for a customized service option including dedicated Support team

Scope of Oracle Cloud SaaS Application Support

Functional User Support

Report & Integrations Development

Configure new functionality

Mass Data Uploads

Liaise with Oracle Support

Plan & Schedule Upgrades

Regression Testing

Ongoing Business-as-usual activities


Years in Business

Going Strong


Oracle Certified Consultants

Quality Assured


Happy Oracle Customers

We keep good company


Referenceable Customers

Value Assured

Why choose SOAIS for Oracle Cloud Support?

We have the passion, vision and an execution capability to remain ahead of our customers’ evolving needs. We are a solution oriented company that bring the uniqueness in our approach. Through this approach, we are committed to delivering solutions in a flexible and cost-effective manner.

Oracle Certified Consultants

As an Oracle partner, SOAIS team developed deep expertise in Oracle applications along with partner certifications to validate their competency level. This results in quality output and best practice incorporation for our customers.

Key Service Highlights

SLAs – Our services are SLA driven, Elastic support“ – Pay as you use and expand scope on demand, Pricing – Simple and Intuitive pricing, Data Archiving – Preserve and archive business critical data

Domain Expertise

Our consultants have acquired deep domain knowledge of all functional areas of a business like HCM, ERP, CX, etc. This has come over the period by working with various customers from different industries.

Flexible and Responsive

Responsive customer service with Flexible operating / Delivery model differentiates SOAIS from competition. Our ability to mold to customer’s needs in a rapid manner helps them get the best service tailored to their needs.