Oracle Cloud Support

SOAIS > SERVICES > Oracle Cloud Support

Your Trusted Partner for Application Support

SOAIS, an Oracle Gold Partner, has pioneered Elastic Cloud Support Services to provide Cost-Effective and Consistent Business Value. Customers can now focus on outcomes, instead of administration.

Oracle Cloud Support: HCM | ERP | EPM | CX | SCM

We provide world class Support Services to our Oracle Cloud Customers in most cost-effective manner using our Shared Services Model. With our deep expertise and domain knowledge, we are committed towards success of all our customers.

Our Shared Services Team consists of Oracle Certified Consultants experienced across all modules in Oracle Cloud. Once given the responsibility, our team enables the customer to move to a steady state very rapidly.

SUPPORT PORTAL LOGIN

Shared Services Benefits

Oracle Cloud SaaS Application Support Pricing options (HCM, ERP, CX)

STANDARD

MAX SUPPORT HOURS: 80
Support Fee*: $2499/mo
  • Support service from Shared pool
  • Tasks based on customer tickets
  • Service via Email & Ticketing Portal
  • Support coverage: Monday to Friday in customer business hours
  • Response SLA: 4 working hours
  • Scope Inclusions listed below
  • Excludes Payroll Support and Full module implementation

PREMIUM

MAX SUPPORT HOURS: 160
Support Fee*: $4799/mo
  • Includes all STANDARD options
  • Flexible Support Coverage window (pre-fixed 8 hours per day)
  • Response SLA: 2 working hours
  • Includes Payroll Support or new Module Implementation
  • Max carry forward of 40 hours to next month

PREMIUM+

MAX SUPPORT HOURS: ANY
Support Fee*: $4799/mo
  • Contact SOAIS for a customized service option including dedicated Support team

Scope of Oracle Cloud SaaS Application Support

Functional User Support

Report & Integrations Development

Configure new functionality

Mass Data Uploads

Liaise with Oracle Support

Plan & Schedule Upgrades

Regression Testing

Ongoing Business-as-usual activities

10+

Years in Business

Going Strong

80%

Oracle Certified Consultants

Quality Assured

50+

Happy Oracle Customers

We keep good company

100%

Referenceable Customers

Value Assured

Why SOAIS?

We have the passion, vision and an execution capability to remain ahead of our customers’ evolving needs. We are a solution oriented company that bring the uniqueness in our approach. Through this approach, we are committed to delivering solutions in a flexible and cost-effective manner.

Oracle Certified Consultants

As an Oracle Gold partner, SOAIS team developed deep expertise in Oracle applications along with partner certifications to validate their competency level. This results in quality output and best practice incorporation for our customers.

Key Service Highlights

SLAs – Our services are SLA driven, Elastic support“ – Pay as you use and expand scope on demand, Pricing – Simple and Intuitive pricing, Data Archiving – Preserve and archive business critical data

Domain Expertise

Our consultants have acquired deep domain knowledge of all functional areas of a business like HCM, ERP, CX, etc. This has come over the period by working with various customers from different industries.

Flexible and Responsive

Responsive customer service with Flexible operating / Delivery model differentiates SOAIS from competition. Our ability to mold to customer’s needs in a rapid manner helps them get the best service tailored to their needs.

Please wait...

Subscribe to our newsletter

Want to be notified when our article is published? Enter your email address and name below to be the first to know.