Oracle Cloud Support

Your Trusted Partner for Application Support

SOAIS, an Oracle Partner, has pioneered Elastic Cloud Support Services to provide Cost-Effective and Consistent Business Value. Customers can now focus on outcomes, instead of administration.

Oracle Cloud Support: HCM | ERP | EPM | CX | SCM

We provide world class Support Services to our Oracle Cloud Customers in most cost-effective manner using our Shared Services Model. With our deep expertise and domain knowledge, we are committed towards success of all our customers.

Our Shared Services Team consists of Oracle Certified Consultants experienced across all modules in Oracle Cloud. Once given the responsibility, our team enables the customer to move to a steady state very rapidly.

SUPPORT PORTAL LOGIN

Shared Services Benefits

Oracle Cloud SaaS Application Support Pricing options (HCM, ERP, CX)

STANDARD

MAX SUPPORT HOURS: 80
Support Fee*: $2499/mo
  • Support service from Shared pool
  • Tasks based on customer tickets
  • Service via Email & Ticketing Portal
  • Support coverage: Monday to Friday in customer business hours
  • Response SLA: 4 working hours
  • Scope Inclusions listed below
  • Excludes Payroll Support and Full module implementation

PREMIUM

MAX SUPPORT HOURS: 160
Support Fee*: $4799/mo
  • Includes all STANDARD options
  • Flexible Support Coverage window (pre-fixed 8 hours per day)
  • Response SLA: 2 working hours
  • Includes Payroll Support or new Module Implementation
  • Max carry forward of 40 hours to next month

PREMIUM+

MAX SUPPORT HOURS: ANY
Support Fee*: $4799/mo
  • Contact SOAIS for a customized service option including dedicated Support team

Scope of Oracle Cloud SaaS Application Support

Functional User Support

Report & Integrations Development

Configure new functionality

Mass Data Uploads

Liaise with Oracle Support

Plan & Schedule Upgrades

Regression Testing

Ongoing Business-as-usual activities

10+

Years in Business

Going Strong

80%

Oracle Certified Consultants

Quality Assured

50+

Happy Oracle Customers

We keep good company

100%

Referenceable Customers

Value Assured

Why choose SOAIS for Oracle Cloud Support?

We have the passion, vision and an execution capability to remain ahead of our customers’ evolving needs. We are a solution oriented company that bring the uniqueness in our approach. Through this approach, we are committed to delivering solutions in a flexible and cost-effective manner.

Oracle Certified Consultants

As an Oracle partner, SOAIS team developed deep expertise in Oracle applications along with partner certifications to validate their competency level. This results in quality output and best practice incorporation for our customers.

Key Service Highlights

SLAs – Our services are SLA driven, Elastic support“ – Pay as you use and expand scope on demand, Pricing – Simple and Intuitive pricing, Data Archiving – Preserve and archive business critical data

Domain Expertise

Our consultants have acquired deep domain knowledge of all functional areas of a business like HCM, ERP, CX, etc. This has come over the period by working with various customers from different industries.

Flexible and Responsive

Responsive customer service with Flexible operating / Delivery model differentiates SOAIS from competition. Our ability to mold to customer’s needs in a rapid manner helps them get the best service tailored to their needs.

SOAIS - Worksoft Newsletter

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Dear Default Value,
 

Welcome to SOAIS Newsletter of September 2021!

Continuous Testing with Remote Execution
 
The speed of innovation continues to increase, driving rapid and relentless change for today’s ever-evolving IT landscapes, creating greater risk as IT and business teams scramble to ensure timely delivery. How can your organization keep pace? Test more, worry less. With Worksoft’s Connective Automation Platform, you can easily build and maintain automated tests, accelerating testing time without losing scope or volume. You can schedule and execute remote, continuous tests to intercept defects sooner and prioritize remediation - without sacrificing your nights and weekends. Explore how continuous test automation and remote execution can empower your organization.

Click here to connect with us to get more information on our services.
 

Skip Costly Rework with Dynamic Change Resiliency​

Change resiliency is imperative in ever-evolving IT environments. Our patented object action framework streamlines change management by assigning object definitions to your shared assets. The same object may be used in a thousand automation steps, but it can be easily updated by making one simple change to the model definition. The change automatically propagates to every single instance where that object may have been used without a single line of code or manual human involvement. For more change readiness you can also engage our Impact Analysis for SAP to predict how changes in SAP transports will affect your business processes. 

Please click here to watch the video to get a gist.
 

SOAIS Blog – Nuts and bolts of Certify Database Maintenance​

One of the key thing, which is often missed by the organizations, who have invested in using Worksoft Certify for automating their Business Process Validation initiatives, is implementing a Database Maintenance Plan. While the business and the test automation consultants get excited about the shiny new thing that they have got and start building the regression suite; planning and executing a database maintenance plan for most of the customers gets pushed down the priority list. However, since all the test assets in Certify are stored in a Database, a robust database maintenance plan is very important to maintain smooth operation of Certify with acceptable performance criteria. The customers usually start facing issues once they have built significant number of Certify processes which they have started executing on regular basis. Such executions add a lot of data to the tables storing results data and increase the overall size of the Certify database.

Please click here to read the complete blog.
 

Worksoft Blog – Process Intelligence: A Multi-Dimensional Approach

The ability to extract process knowledge has become easier through the years. Technology has evolved to the point where we can deploy capabilities that connect at multiple levels to extract different types of process insight. In the past, organizations were forced to spend enormous energy extracting data manually from different applications and databases. Then, they would have to use things like spreadsheets to transform the data and convert it into meaningful information. 

Please click here and read the complete blog.
 
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