Application Maintenance

Today’s enterprise leaders know that applications need to be running at peak efficiency so they can focus on running their core business. When it comes to managing their ERP systems, they are often faced with the following challenges:

  • Inability to focus on their core business due to the need to invest resources on niche skills for supporting their ERP applications
  • In-house resources can be expensive
  • Difficulties involved in retaining specialized talent over an extended time
  • Difficulty in managing peaks and troughs in resource demand

SOAIS offers ERP maintenance solutions to suit customers with specific requirements such as onsite/offshore/hybrid engagement model, dedicated/part time resource options, and end-to-end SLA driven options.


SOAIS works with its Cloud HCM customers to keep their applications running as intended and in tune with the changing dynamics of business situations. These services are delivered in a cost-effective manner from SOAIS delivery centers using a proven Shared Services model.

Along with running Business-as-usual maintenance, Cloud HCM customers engage SOAIS for upgrades. Upgrades deliver new features and functionality to the cloud application. They are part of the standard maintenance on your Cloud HCM environments, and help you ensure a stable and reliable Application on Cloud. Upgrading the application allows you to maintain consistent features with the latest releases.


SOAIS offers 24/7 Application Maintenance and Support Services for the entire Suite of Oracle PeopleSoft Applications. The services includes tech stack support, application support, process monitoring, customization support, integration, and reports support which can be delivered from an onsite or remote location using a dedicated workforce focused on your needs. The services include:

  • Application and Customization issue resolution and management
  • Minor enhancements, reports extractions, and modification of existing functionality to standard business applications
  • Mass data uploads to eliminate data entry errors
  • Planned corporate activities
  • Proactive Monitoring and Maintenance of Database and Middleware
  • Administrative support for PeopleSoft environments and application of Oracle patches; PUM updates
  • Database Administration
  • Test Automation using PeopleSoft Test Framework

SOAIS’ PeopleSoft Upgrade service provides our clients with turnkey solutions including Project Management, Functional Consulting, Upgrade Specialists and Technical Expertise along with DBA support to execute a successful upgrade. We leverage our Global Delivery Model to deliver significant cost savings to our customers


Application Maintenance and support of PeopleSoft or Cloud HCM applications needs a variety of niche skills, many times on a part time basis. It may not be practical to employ expert resources for each of these skills on a full-time basis. SOAIS has been supporting multiple customers over many years through its Shared Services engagement model as explained below:

SOAIS provides PeopleSoft & Cloud HCM Shared Services to allow organizations to significantly reduce application maintenance costs while enhancing quality delivery and process management. Our customer receives a customized Shared Services engagement plan to match their specific Service Level Agreement (SLA) and skills requirements. These cloud services are delivered remotely via phone, email or support portal from a shared pool of resources to drive down the total cost of support.

Our Shared Services model combines the strength of our globally recognized expertise and highly experienced resource pool. It not only helps our clients to significantly increase flexibility, productivity and savings in their business process, but also brings in additional benefits of sharing of knowledge across industries at no additional costs, bringing out the most optimal solution for support needs.

SOAIS - Worksoft Newsletter

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Dear Default Value,

Welcome to SOAIS Newsletter of September 2021!

Continuous Testing with Remote Execution
The speed of innovation continues to increase, driving rapid and relentless change for today’s ever-evolving IT landscapes, creating greater risk as IT and business teams scramble to ensure timely delivery. How can your organization keep pace? Test more, worry less. With Worksoft’s Connective Automation Platform, you can easily build and maintain automated tests, accelerating testing time without losing scope or volume. You can schedule and execute remote, continuous tests to intercept defects sooner and prioritize remediation - without sacrificing your nights and weekends. Explore how continuous test automation and remote execution can empower your organization.

Click here to connect with us to get more information on our services.

Skip Costly Rework with Dynamic Change Resiliency​

Change resiliency is imperative in ever-evolving IT environments. Our patented object action framework streamlines change management by assigning object definitions to your shared assets. The same object may be used in a thousand automation steps, but it can be easily updated by making one simple change to the model definition. The change automatically propagates to every single instance where that object may have been used without a single line of code or manual human involvement. For more change readiness you can also engage our Impact Analysis for SAP to predict how changes in SAP transports will affect your business processes. 

Please click here to watch the video to get a gist.

SOAIS Blog – Nuts and bolts of Certify Database Maintenance​

One of the key thing, which is often missed by the organizations, who have invested in using Worksoft Certify for automating their Business Process Validation initiatives, is implementing a Database Maintenance Plan. While the business and the test automation consultants get excited about the shiny new thing that they have got and start building the regression suite; planning and executing a database maintenance plan for most of the customers gets pushed down the priority list. However, since all the test assets in Certify are stored in a Database, a robust database maintenance plan is very important to maintain smooth operation of Certify with acceptable performance criteria. The customers usually start facing issues once they have built significant number of Certify processes which they have started executing on regular basis. Such executions add a lot of data to the tables storing results data and increase the overall size of the Certify database.

Please click here to read the complete blog.

Worksoft Blog – Process Intelligence: A Multi-Dimensional Approach

The ability to extract process knowledge has become easier through the years. Technology has evolved to the point where we can deploy capabilities that connect at multiple levels to extract different types of process insight. In the past, organizations were forced to spend enormous energy extracting data manually from different applications and databases. Then, they would have to use things like spreadsheets to transform the data and convert it into meaningful information. 

Please click here and read the complete blog.
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