What is it, and why it is important?
- A digital assistant, also known as a predictive Chabot, is an advanced computer program that simulates a conversation with the people who use it, typically over the internet.
- Digital assistants use advanced artificial intelligence (AI), natural language processing, natural language understanding, and machine learning to learn as they go and provide a personalized, conversational experience.
- Combining historical information such as purchase preferences, home ownership, location, family size, and so on, algorithms can create data models that identify patterns of behavior and then refine those patterns as data is added. By learning a user’s history, preferences, and other information, digital assistants can answer complex questions, provide recommendations, make predictions, and even initiate conversations.
How does that work?
- Not all digital assistants have the same abilities. A digital assistant pulls data from multiple sources and puts it into context.
- Advanced natural language processing gives it the ability to process what you are saying or typing. Advanced natural language understanding (NLU) gives it the ability to parse what you say or type and then generates accurate answers.
- Advanced NLU can understand complex sentences and separate the various pieces within a multipart request or question and return an accurate answer.
Oracle Digital Assistant for HCM
Provide seamless communication and guidance to all employee questions with conversational AI support through HR chat bots. Ensure employees complete transactions, receive answers, and execute processes in new, productive ways. Help your employees to reach their full potential.
Conversational HR, Anywhere, Anytime….
HR digital assistant feature overview
Consistent, personalized communication
Conversational AI support
Enable employees to get answers by conversing with an AI-powered digital assistant—via text or voice—in their own language.
Answers FAQs with an extensive knowledgebase
Ensure that employees receive quick, accurate answers about time off, vacations, returning to work, and other related information.
Receive personalized responses as your complete workflows or ask specific questions.
Simplify the complex
Empower your team by proactively suggesting learning development and promotion opportunities through an AI-driven digital assistant.
Team bonding and communication
Create connections with your team and encourage great performance by providing immediate feedback to employees on recent projects.
Time back in your day
Approve important actions needing your attention such as approvals for expenses, time off, and other HR processes to free up your time and resources.
Enable employees to perform at their best
Strategic HR management
Provide guidance and answers to employee questions so HR can focus on more impactful projects.
Employees connect their own way
Enable employees to connect to your organization in the way they feel most comfortable: text, voice, SMS, Slack, or Microsoft Teams.
Guidance to help your workforce be great
Ensure that HR provides all the necessary guidance to employees so you can focus on more critical or time-sensitive tasks.
Key benefits of HR Chat bots
· Receive contextual support for all life events
Whenever life events happen—such as getting married or undergoing a medical procedure—the digital assistant automatically brings up the next steps for benefits, time off policy, and other programs so you can give them access to the right information at the right time.
·Scale HR chat bots across your global workforce
Stay agile as your business grows with a flexible Chabot architecture that lets you easily add more users and build new, AI-driven interfaces to solve new requirements.
·Resolve trending employee questions
Proactively provide answers to employees as they seek guidance on company policies and processes by combining Digital Assistant and Helpdesk for Human Resources.
·Provide a personalized employee experience
Realize the power of a unified HCM solution combined with a personalized employee experience. Deliver contextual benefits information, career development opportunities, and other answers from the digital assistant.
· Deliver faster, more consistent guidance
Automate repetitive tasks by engaging with the digital assistant to quickly complete approvals, promotion workflows, and help desk information.
· Natively built in Oracle Cloud Infrastructure
Connect your Digital Assistant across HCM, ERP, and CX solutions to make it easy for users to interact with multiple systems in one conversation.
· Out-of-the-box conversational AI capabilities
Get started quickly with more than 35 prebuilt, AI-powered transactions. As your business evolves, you can easily build your own transactions to meet specific requirements.
Are you looking to bring all of them under one roof, so you can manage them better? Contact us, we are ready to help you.