Oracle Digital Assistant for HCM “Hello-Hire-Retire”

Oracle Digital Assistant - A Predictive Chatbot

Digital Assistance

What is it, and why it is important?

  • digital assistant, also known as a predictive Chabot, is an advanced computer program that simulates a conversation with the people who use it, typically over the internet.
  • Digital assistants use advanced artificial intelligence (AI), natural language processing, natural language understanding, and machine learning to learn as they go and provide a personalized, conversational experience.
  • Combining historical information such as purchase preferences, home ownership, location, family size, and so on, algorithms can create data models that identify patterns of behavior and then refine those patterns as data is added. By learning a user’s history, preferences, and other information, digital assistants can answer complex questions, provide recommendations, make predictions, and even initiate conversations.

How does that work?

  • Not all digital assistants have the same abilities. A digital assistant pulls data from multiple sources and puts it into context.
  • Advanced natural language processing gives it the ability to process what you are saying or typing. Advanced natural language understanding (NLU) gives it the ability to parse what you say or type and then generates accurate answers.
  • Advanced NLU can understand complex sentences and separate the various pieces within a multipart request or question and return an accurate answer.

Oracle Digital Assistant for HCM

Provide seamless communication and guidance to all employee questions with conversational AI support through HR chat bots. Ensure employees complete transactions, receive answers, and execute processes in new, productive ways. Help your employees to reach their full potential.

Conversational HCM anytime

Conversational HR, Anywhere, Anytime….

HR digital assistant feature overview

Consistent, personalized communication

Conversational AI support

Enable employees to get answers by conversing with an AI-powered digital assistant—via text or voice—in their own language.

Answers FAQs with an extensive knowledgebase

Ensure that employees receive quick, accurate answers about time off, vacations, returning to work, and other related information.

Contextual answers

Receive personalized responses as your complete workflows or ask specific questions.

Contextual answers

Simplify the complex

Career development

Empower your team by proactively suggesting learning development and promotion opportunities through an AI-driven digital assistant.

Team bonding and communication

Create connections with your team and encourage great performance by providing immediate feedback to employees on recent projects.

Time back in your day

Approve important actions needing your attention such as approvals for expenses, time off, and other HR processes to free up your time and resources.

Enable employees to perform at their best

Strategic HR management

Provide guidance and answers to employee questions so HR can focus on more impactful projects.

Employees connect their own way

Enable employees to connect to your organization in the way they feel most comfortable: text, voice, SMS, Slack, or Microsoft Teams.

Guidance to help your workforce be great

Ensure that HR provides all the necessary guidance to employees so you can focus on more critical or time-sensitive tasks.

Key benefits of HR Chat bots

· Receive contextual support for all life events

Whenever life events happen—such as getting married or undergoing a medical procedure—the digital assistant automatically brings up the next steps for benefits, time off policy, and other programs so you can give them access to the right information at the right time.

·Scale HR chat bots across your global workforce

Stay agile as your business grows with a flexible Chabot architecture that lets you easily add more users and build new, AI-driven interfaces to solve new requirements.

·Resolve trending employee questions

Proactively provide answers to employees as they seek guidance on company policies and processes by combining Digital Assistant and Helpdesk for Human Resources.

·Provide a personalized employee experience

Realize the power of a unified HCM solution combined with a personalized employee experience. Deliver contextual benefits information, career development opportunities, and other answers from the digital assistant.

· Deliver faster, more consistent guidance

Automate repetitive tasks by engaging with the digital assistant to quickly complete approvals, promotion workflows, and help desk information.

· Natively built in Oracle Cloud Infrastructure

Connect your Digital Assistant across HCM, ERP, and CX solutions to make it easy for users to interact with multiple systems in one conversation.

· Out-of-the-box conversational AI capabilities

Get started quickly with more than 35 prebuilt, AI-powered transactions. As your business evolves, you can easily build your own transactions to meet specific requirements.

What next?

Are you looking to bring all of them under one roof, so you can manage them better? Contact us, we are ready to help you.

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Welcome to SOAIS Newsletter of September 2021!

Continuous Testing with Remote Execution
 
The speed of innovation continues to increase, driving rapid and relentless change for today’s ever-evolving IT landscapes, creating greater risk as IT and business teams scramble to ensure timely delivery. How can your organization keep pace? Test more, worry less. With Worksoft’s Connective Automation Platform, you can easily build and maintain automated tests, accelerating testing time without losing scope or volume. You can schedule and execute remote, continuous tests to intercept defects sooner and prioritize remediation - without sacrificing your nights and weekends. Explore how continuous test automation and remote execution can empower your organization.

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Skip Costly Rework with Dynamic Change Resiliency​

Change resiliency is imperative in ever-evolving IT environments. Our patented object action framework streamlines change management by assigning object definitions to your shared assets. The same object may be used in a thousand automation steps, but it can be easily updated by making one simple change to the model definition. The change automatically propagates to every single instance where that object may have been used without a single line of code or manual human involvement. For more change readiness you can also engage our Impact Analysis for SAP to predict how changes in SAP transports will affect your business processes. 

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SOAIS Blog – Nuts and bolts of Certify Database Maintenance​

One of the key thing, which is often missed by the organizations, who have invested in using Worksoft Certify for automating their Business Process Validation initiatives, is implementing a Database Maintenance Plan. While the business and the test automation consultants get excited about the shiny new thing that they have got and start building the regression suite; planning and executing a database maintenance plan for most of the customers gets pushed down the priority list. However, since all the test assets in Certify are stored in a Database, a robust database maintenance plan is very important to maintain smooth operation of Certify with acceptable performance criteria. The customers usually start facing issues once they have built significant number of Certify processes which they have started executing on regular basis. Such executions add a lot of data to the tables storing results data and increase the overall size of the Certify database.

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Worksoft Blog – Process Intelligence: A Multi-Dimensional Approach

The ability to extract process knowledge has become easier through the years. Technology has evolved to the point where we can deploy capabilities that connect at multiple levels to extract different types of process insight. In the past, organizations were forced to spend enormous energy extracting data manually from different applications and databases. Then, they would have to use things like spreadsheets to transform the data and convert it into meaningful information. 

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