A collection of technologies that automate, integrate, and manage digital processes through different platforms is called Intelligent Process Automation.
Intelligent Process Automation refers to the application of Artificial Intelligence in Process Automation.
Artificial Intelligence (AI) and Robotic Process Automation (RPA), are the two main technologies that together form Intelligent Process Automation.
What is Intelligent Process Automation’s main purpose?
Intelligent Process Automation (IPA) is the collection of technologies that come together to manage, automate and integrate digital processes. The primary technologies that make up IPA include Digital Process Automation (DPA), Robotic Process Automation (RPA) and Artificial Intelligence (AI).
DPA describes the agile set of intelligent process automation technologies that have evolved from their roots in BPM technology. DPA provides the agility and insight needed to enable a holistic approach to automating business processes. It enables you to manage the flow of data across your enterprise and makes it easier to identify areas for improvement and make agile changes.
Alternatively, RPA brings speed and efficiency to the table. Deploying robots that mimic human actions helps to reduce very manual, labor-intensive tasks, such as re-keying data from one system to another.
AI then contributes great intelligence and decisions to the mix. This brings another level of thinking to the automation as AI can analyze data in a way that a human could not, recognizing patterns in data and learning from past decisions to make increasingly intelligent choices.
Key Business areas where IPA solutions are suitable ?
- Banking and financial services.
- Insurance Claim Processing.
- Invoice Processing and Management.
- Customer service management.
- Document Processing, Interpretation & Archival.
- Human Resource Management.
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How is IPA different from regular process automation ?
- Machine Learning and Artificial Intelligence capabilities make Intelligent Automation differ from regular IT automation in many ways.
For instance, while filling e-forms for opening a bank account, if a customer does not update a section or enters wrong data, the IT system may reject the form and flag it for a human to rectify the issue. However, in the case of Intelligent Automation, the system will identify the issue and self-correct it without any human intervention.
- This self-learning and application of intelligence bring higher efficiency to businesses by saving time & effort and elevating the overall customer experience.
Benefits of IPA for Business
- End to End Automation of processes -> Helps streamline the customer journey.
- High Process Completion speed -> Takes minimal time for Completing tasks.
- Freeing up time for employees -> Saves valuable time for employees from Repetitive tasks.
- Reduce risks of errors and mistakes -> Robust action flow and rules reduce errors drastically.
Intelligent Automation: The new way to innovate
Intelligent Process Automation Platform (IPA), unites DPA, RPA and AI to form an integrated solution, which allows you to manage each component, drive digital transformation and ultimately deliver enterprise-wide intelligent automation.
It’s no longer about Intelligent Process Automation vs Robotic Process Automation, because IPA creates a wider strategy around RPA and helps you get the most out of your robots. Rather than deploying technologies in isolation, unite them with an IPA platform to gain the agility and stability you need. This way you can identify where robots should be deployed and orchestrate your digital workforce while connecting your employees, customers and business partners.
“Advances in artificial intelligence, robotics, and automation, supported by substantial capital investments, are fueling a new era of intelligent automation, which is likely to become an important driver of organizational performance in the years to come…
“It is important for companies in all sectors to understand and adopt intelligent automation…
To find out the benefits of using Intelligent Process Automation in your organization and the particular advantages of the SOAIS IPA platform. Here at SOAIS, we provide you with the consultation and help you build the solution, that will reinforce your company in the competitive market.