Automation COE

Automation COE

An automation center of excellence (COE) is an internal team that streamlines  automation output, provides structure, and helps us scale automation through  the enterprise. Having a team of automation experts can help us save time and  money in developing our strategy, ensuring that we get the most out of our automation program. 

It enables an organization to scale robotic process automation (RPA) at the  enterprise level through the establishment of organization-wide RPA standards  processes and procedures, sharing best practices, driving common technology  adoption, and creating a robust governance model. 

RPA centre of excellence

Why is having an automation COE  beneficial?

An automation center of excellence (COE) is an internal team that streamlines automation output, provides structure, and helps us scale automation through the enterprise. Having a team of automation experts can help us save time and money in developing our strategy, ensuring that we get the most out of our automation program.

It enables an organization to scale robotic process automation (RPA) at the enterprise level through the establishment of organization-wide RPA standards processes and procedures, sharing best practices, driving common technology adoption, and creating a robust governance model.

There are many benefits to having in-house automation expertise, but here are a  few we’ve heard from CoE leaders and team members: 

• An automation implementation is more likely to provide the best value and  return when it is tailored specifically to an organization’s needs, rather than  being a ‘one-size-fits-all’ solution. Having a dedicated team of experts is the  best way to ensure your organization is using automation in the most effective manner. 

• An automation CoE takes input from stakeholders and departments,  ranking tasks by their volume and time consumed. They can then identify and prioritize costly tasks that are performed frequently as they offer the  largest ROI once automated. 

• If the goal is to implement automation across the entire organization, an  automation CoE is essential for the successful adoption and evangelism of  RPA. By providing a centralized location for knowledge sharing, solutions  for common problems, and work aids to help you get started, it establishes  trust in the technology and provides the knowledge base necessary to  support the use of RPA across the business. 

• As automation technology evolves rapidly, the internal automation CoE will  stay on top of new trends and capabilities, ensuring that your organization  is aware of new features and enhancements as soon as they become  available. 

When should organizations build an  automation CoE?

Both organizations who are just beginning their automation journey and  organizations who have already started to reap the benefits of automation can  build an automation CoE to scale up their initiatives and maximize the benefits of  automation. 

People’s United Bank started their first RPA pilot with their loss prevention group,  and extended RPA to use bots as part of their mergers and acquisitions (M&A)  strategy. When COVID-19 hit and the United States CARES Act was passed, they  decided to utilize more UiPath bots to streamline some of the U.S. Small Business Association (SBA) Paycheck Protection Program (PPP) loan processes. They automated processes such as loan document printing and helped operations  through the unprecedented volume of loans that came from the program.  People’s United Bank is now democratizing RPA with business developers across  the enterprise. The CoE supports and governs these automation makers and  consumers.

How to Build a Center of Excellence 

The automation center of excellence framework can be divided into two  interrelated pillars: people and processes, and systems and infrastructure. In both  parts of the framework, it’s essential to lay a solid foundation for your ongoing  enterprise automation project. Getting your people, processes, and technology in order in the beginning ensures that you will make the most of your automation  investment and be ready to efficiently implement automated processes in the  future.  

HOw to build a centre of excellence

The Automation COE Team

Automation projects don’t have to be spearheaded by the IT department, but IT  should be involved from the start. For a successful automation project, we’ll need  a core group with a variety of diverse skills.

The core team identifies business pain points, documents existing processes,  gathers requirements, researches automation solutions, and builds the initial  workflows. This team should be made up of people who embrace change and  champion process improvement. Often these people have already automated some of their own work and want to help others. People skills, organization, and a  talent for research are just as important as programming ability for this group. 

The Business Analyst 

The business analyst has a talent for visualizing process improvements. A great  business analyst will not only be able to document processes as they are today,  but also redesign them to meet future requirements in enough detail that  developer can build the workflows easily. This person should be a respected  individual who can lead good discussions with process stakeholders. 

The Developer 

This job involves taking well-documented processes from the business analyst and  converting them into automated tasks and workflows. Depending on the needs of your organization and the capabilities of your automation solution, the developer may not have to be an actual programmer— it can be anyone with the ability to  build effective workflows. Some automation teams have multiple levels of  developers. 

The Operations Specialist 

The operations team will be a key part of your automation center of excellence  once it gets off the ground, so they should be represented on the core team from  the start. These are the people who make sure everything is running on time and  without errors. They will be aware of all automation in the enterprise and will be  the first ones called if anything goes wrong. Keeping operations in the loop  ensures that they will be equipped to solve most automation problems without  escalating the issue to development. It will be helpful to the operations team to have good documentation of processes and plans for notifications, escalation, and  error handling.

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Dear Default Value,
 

Welcome to SOAIS Newsletter of September 2021!

Continuous Testing with Remote Execution
 
The speed of innovation continues to increase, driving rapid and relentless change for today’s ever-evolving IT landscapes, creating greater risk as IT and business teams scramble to ensure timely delivery. How can your organization keep pace? Test more, worry less. With Worksoft’s Connective Automation Platform, you can easily build and maintain automated tests, accelerating testing time without losing scope or volume. You can schedule and execute remote, continuous tests to intercept defects sooner and prioritize remediation - without sacrificing your nights and weekends. Explore how continuous test automation and remote execution can empower your organization.

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Skip Costly Rework with Dynamic Change Resiliency​

Change resiliency is imperative in ever-evolving IT environments. Our patented object action framework streamlines change management by assigning object definitions to your shared assets. The same object may be used in a thousand automation steps, but it can be easily updated by making one simple change to the model definition. The change automatically propagates to every single instance where that object may have been used without a single line of code or manual human involvement. For more change readiness you can also engage our Impact Analysis for SAP to predict how changes in SAP transports will affect your business processes. 

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SOAIS Blog – Nuts and bolts of Certify Database Maintenance​

One of the key thing, which is often missed by the organizations, who have invested in using Worksoft Certify for automating their Business Process Validation initiatives, is implementing a Database Maintenance Plan. While the business and the test automation consultants get excited about the shiny new thing that they have got and start building the regression suite; planning and executing a database maintenance plan for most of the customers gets pushed down the priority list. However, since all the test assets in Certify are stored in a Database, a robust database maintenance plan is very important to maintain smooth operation of Certify with acceptable performance criteria. The customers usually start facing issues once they have built significant number of Certify processes which they have started executing on regular basis. Such executions add a lot of data to the tables storing results data and increase the overall size of the Certify database.

Please click here to read the complete blog.
 

Worksoft Blog – Process Intelligence: A Multi-Dimensional Approach

The ability to extract process knowledge has become easier through the years. Technology has evolved to the point where we can deploy capabilities that connect at multiple levels to extract different types of process insight. In the past, organizations were forced to spend enormous energy extracting data manually from different applications and databases. Then, they would have to use things like spreadsheets to transform the data and convert it into meaningful information. 

Please click here and read the complete blog.
 
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