Oracle Cloud Support

Your Trusted Partner for Application Support

SOAIS, an Oracle Gold Partner, has pioneered Elastic Cloud Support Services to provide Cost-Effective and Consistent Business Value. Customers can now focus on outcomes, instead of administration.

Oracle Cloud Support: HCM | ERP | EPM | CX | SCM


We provide world class Support Services to our Oracle Cloud Customers in most cost-effective manner using our Shared Services Model. With our deep expertise and domain knowledge, we are committed towards success of all our customers.

Our Shared Services Team consists of Oracle Certified Consultants experienced across all modules in Oracle Cloud. Once given the responsibility, our team enables the customer to move to a steady state very rapidly.

Shared Services Benefits

Our Service Offerings

Oracle Cloud Support

Sl. No. Features & Benefits Standard Premium Premium +
1 24 X 7 Support
2 SLA driven Support
3 Regular Preventive and Maintenance Monitoring
4 Troubleshooting of existing Integrations and Reports
5 Enhancement to existing Integrations and Reports
6 Configuration Changes based on Business Process Changes
7 Workflow Customization based on Business Process Changes
8 Build New Custom Reports/Integrations/Workflows
9 New Module Implementation
10 User Training
11 Minimum Total Monthly Effort (man hours) 80 160 240

PeopleSoft Support

We provide 24/7 Application Maintenance and End-toEnd Support Services for the entire Suite of Oracle PeopleSoft Applications. The services includes tech stack support, application support, process monitoring, customization support, integration, and reports support which can be delivered from an onsite or remote location using a dedicated workforce focused on your needs. Our Support Model for PeopleSoft is very flexible as per the needs of the customer. Our aim is to provide maximum services in most cost-effective manner so as to give seamless experience to our customers in using their application.

10

Years in Business

Going Strong

80

Oracle Certified Consultants

Quality Assured

50

Happy Oracle Customers

We keep good company

100

Referenceable Customers

Value Assured

Why SOAIS?

We have the passion, vision and an execution capability to remain ahead of our customers’ evolving needs. We are a solution oriented company that bring the uniqueness in our approach. Through this approach, we are committed to delivering solutions in a flexible and cost-effective manner.

Oracle Certified Consultants

As an Oracle Gold partner, SOAIS team developed deep expertise in Oracle applications along with partner certifications to validate their competency level. This results in quality output and best practice incorporation for our customers.

Domain Expertise

Our consultants have deep domain knowledge in all functional areas of a business like HCM, ERP, CX, etc. This has been built over the period by working with various customers from different industries.

Key Service Highlights

SLAs – Our services are SLA driven, Elastic support`` - Pay as you use and expand scope on demand, Pricing - Simple and Intuitive pricing, Data Archiving - Preserve and archive business critical data

Flexible and Responsive

Responsive customer service with Flexible operating / Delivery model differentiates SOAIS from competition. Our ability to mold to customer’s needs in a rapid manner helps them get the best service tailored to their needs.

Get in touch to discuss

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Clients